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Consent

Brentwood City Commission Agenda

Meeting Date:	08/13/2018
Resolution 2018-59 - Approval of a Service Agreement with Presidio Networked Solutions for Technology Services
Submitted by:	Michele Kramer, Technology
Department:	Technology

Information

Subject

Resolution 2018-59 - Approval of a Service Agreement with Presidio Networked Solutions for Technology Services

Background

The City began a relationship with Presidio in 2010 when staff was researching a replacement phone system. The current Cisco phone system was purchased from Presidio through the State of Tennessee purchasing contract. We continue to have a good working relationship with many of Presidio's technicians and rely on their advanced technical knowledge. There are situations when the Technology Department staff does not have the knowledge or experience needed to work on some of the advanced networking infrastructure, firewalls, network storage and other specialized software. The Presidio engineers are extremely knowledgeable about the intricate technologies that the City of Brentwood uses. They have been quick to respond to any emergency situations as needed.

We are able to leverage the State of Tennessee purchasing contract for purchasing labor rates related to the products we use. For the last five years, we have signed service agreements for a set amount of hours to be used “as needed” at the hourly rate established on the state contract. With a service agreement in place, staff is able to place service calls with technicians and have the work completed without having to go through the process of defining a scope of work and agreement for each problem. This agreement is for a 100-hour block of time at $185 per hour; however, the City is only charged for the time actually used. These services are budgeted in the Technology Department.

Please contact the Technology Director with any questions.

Staff Recommendation

Technology staff recommends approval of the Service Agreement with Presidio.

Fiscal Impact

Amount :	$18,500
Source of Funds:	General Fund
Account Number:	110-41640-8262

Fiscal Impact:

Attachments
Resolution 2018-59
Service Agreement
Sales Quote
Signed Resolution